tapAppli Privacy Policy

tapAppli and web page provides members a smart travelling experience service (hereinafter referred to as 'this service')

Through this service, member's personal data is collected as shown below therefore please be aware of following policies. Tap Co., Ltd. pays the utmost attention to the storage of our customer's private information.

  1. Business Name
    Tap Co., Ltd. (hereinafter referred to as 'Tap')
  2. Purpose of use of personal information
    The personal information of members obtained through the use of this service will be used for the following purposes.

1. For the provision and operation of this service
        Identity verification and authentication services

        Accommodation reservation service

        Accommodation check in service

        Accommodation stay services (Guest Services)

        Accommodation check out services

        Restaurant reservation services

        Other auxiliary facility services

        Restaurant order services

        Smart Key services

        Baggage delivery services

        Other arrangement services, etc.

2. To contact members in relation to the following:

  1. To provide important notifications such as changes in terms and conditions
  2. To conduct surveys, prize competitions and campaigns
  3. To prevent fraudulent or potentially illegal activities
  4. To respond to inquiries from members

3. To enhance, maintain and improve the service in the future

4. To develop, distribute and provide advertisements related to the service

5. For marketing research, statistics and analysis

6. To provide the information to third parties as described in 4 below

  1. Items of personal information obtained through use of this service
  1. The following information may be obtained
  1. Name
  2. Address
  3. Date of birth
  4. Telephone number
  5. Gender
  6. Occupation
  7. Member ID & password required for identification of person accessing the account
  8. Biometric data
  9. Passport information

               2. Information automatically obtained from your device with your consent

  1. Usage history of this service
  2. Identification information of the device using this service and history of cookies usage
  3. Accommodation history using this service
  4. Location information of the device using this service

4.  Provision of personal information to third parties

  1. Obtained personal information may be provided to third parties as indicated below
  1. Purpose of provision to third parties

To achieve our purposes as specified in section 2

  1. Items of personal information to be provided

Items specified in section 3

  1. Means or method of provision

Data shall be sent or transmitted in writing or by electromagnetic means

  1. Person to whom the data is provided

Accommodation facilities selected and used by the user

Baggage delivery service operator selected and used by the user

  1. Suspension of data provision to third parties

The user may stop the provision of personal data to third parties by using the contact information for inquiries regarding the use of personal information listed in section 11 below.

  1. When user consent has been obtained

In addition to the information shown in 1 above, personal information may be provided to third party companies, organizations or individuals once the member's consent has been obtained.

  1. Legal reasons

We may disclose your personal information when we believe that disclosure is necessary to enforce the terms of use of tapAppli and the Website, to operate the Service or to protect our members.

  1. Provision to advertisers

We may provide advertisers with (i) certain technical information (including IP addresses), (ii) non-personally identifiable statistical information and (iii) non-personally identifiable information about the use of the service for various analysis, such as trends and statistics, and for the effective delivery of advertisements by third parties on the service.

  1. In the following cases, the party to which the information is provided shall not be considered a third party.

1. When the Company entrusts all or part of the handling of personal information within the scope necessary to achieve the purpose of use.

2. When personal information is provided in connection with the succession of a business due to a merger or other reasons.

  1. Other

Acquired personal information may be provided to a third party company or organization after it has been processed into information that cannot be used to identify a specific individual.

  1. Outsourcing the handling of personal information

In order to perform operations within the scope of the purposes of use described in section 2 above, the handling of personal information and user information may be outsourced to Tap group companies and partner companies.

  1. Voluntary provision of personal information

The provision of personal information is optional, although it is necessary in order to use this service.

  1. Acquisition of personal information by methods that cannot be easily recognized

tapAppli and its website may use cookies, web beacons and other similar technology to ensure appropriate use of the service, to analyze customer usage, or to provide more customized services to individual customers in membership-based services.

  1. Safety management methods

1. We strive to maintain the accuracy of members' personal information and manage it safely.

2.  In order to prevent the loss, damage, falsification and leakage of personal information handled, and to ensure safe management, appropriate measures will be taken, including information security measures against unauthorized access and computer viruses.

3. The acquired personal information will be disposed of at a time when it is judged to be reasonably unnecessary in light of the normal business operation of the service.

  1. Languages

The Japanese version of this Privacy Policy shall be the correct version, and the English version shall be for reference purposes only.

  1. Personal Information Protection Manager

Title: General Manager of the General Affairs Department

Contact Information: For inquiries regarding personal information as described in Section 11.

  1. Contact for inquiries about personal information

For inquiries, consultations, and requests for disclosure, etc. (disclosure, correction, deletion, suspension of use, etc.) regarding personal information obtained through this service, please contact using the following information.

For inquiries regarding personal information, please contact:

Address: Manulife Place Toyocho 1F, 2-2-4 Toyo, Koto-ku, Tokyo 135-0016, Japan

Company name: Tap Corporation

Department in charge: General Affairs Department tapAppli Customer Service

E-mail address: tapappli@tap-ic.co.jp